DESIGNStart with a real conversation
Get in touch
Tell us what you need, what is not working and where the business needs to go. No pitch theatre. Just a useful first conversation about the store.
How we work · the Neat sprint
One focused team.
No relay race.
Most agencies stretch a project across departments and months. We compress the work into a focused sprint, with Declan and Megan close to every decision from the first brief to the final handover.
Start a project
The sprint process
Six clear stages.
Nothing lost between them.
The work moves quickly because the people making the decisions sit together, stay accountable and show progress as it happens.
Make the brief concrete
Discovery and scoping
We review the current store, competitors, content, data and technical requirements. The deliverables, timing and responsibilities are clear before the sprint begins.
Focus the whole team
The sprint begins
Declan leads design and development. Megan runs the project and shapes the copy. The project receives focused attention and visible progress every working day.
Keep feedback close
Review and refine
Updates arrive in useful pieces so feedback can be acted on while the thinking is fresh. Mobile, performance and edge cases are considered throughout.
Test the whole journey
Launch and quality control
Every key page and buying journey is checked across devices. Speed, SEO foundations, forms, tracking and launch details are verified before the switch.
Leave the team in control
Handover and support
We walk you through what changed and how to manage it. Questions are answered, launch issues are covered and the relationship does not disappear at handover.
Who you are working with
The whole department.
Both of us.
Design and development
Declan
Designs and develops every store personally, from the visual system and customer journey to Liquid, CSS, JavaScript, performance and SEO foundations.
Projects and copy
Megan
Runs the sprint from brief to QA and writes the words that hold the experience together, keeping the project clear and nothing lost in translation.
Working principles
Fast because it is focused.
Good because we care.
Zero hand-offs
The people who scope the work are the people doing it. Context stays intact.
Visible progress
No black box. Useful sections and decisions appear throughout the sprint.
Clear pricing
The agreed scope and price are set before the project begins.
No bloat
Every element and app needs a reason to be there. Clean stores stay easier to run.
Real-device QA
The experience is tested where customers actually use it, not just in a wide browser.
Post-launch support
Questions, fixes and the next improvement have a direct route back to us.
Ready to start the next sprint?
Your store gets our undivided attention.
We take on a small number of focused projects at a time. Tell us what the store needs and we will map the right route.