Always Awake

Coming soon to the Shopify App Store

Turn every visit into a buying conversation.

Always Awake is an AI sales agent that learns your store, guides product decisions and moves shoppers towards the cart, 24 hours a day.

Get launch updates Explore the features
  • Grounded in live Shopify data
  • Built to sell, not just answer
  • Fully matched to your brand
Live store knowledge
Product matched
Your store guide Product expert · Online
Always awake
I need a gift under £100 for someone who likes smoky flavours.
This is the strongest fit. It is within budget, in stock and has the smoky profile you described.
Fictional premium whisky bottle used to demonstrate an Always Awake recommendation
Best match The Peated One

Smoky, gift-ready and available now.

£89.00 Add to cart
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Everything a digital sales expert needs

More than chat. A complete selling system.

Every feature is designed around the buying decision: giving shoppers confidence, reducing hesitation and creating a clear next step.

Live Shopify knowledge

Answers grounded in your published catalogue, variants, inventory, pages, policies, navigation, markets and delivery configuration.

Guided product matching

Asks useful questions, narrows the choice and explains why each recommendation fits the shopper's needs.

Compare and add to cart

Helps shoppers weigh up suitable products, select quantities and add the right variant without leaving the conversation.

AI Brain

Add custom instructions, always and never rules, escalation guidance, restricted topics and private documents.

Proactive sales journeys

Offer timely help on products, collections and cart pages using dwell, scroll, exit and page-specific triggers with frequency limits.

Deep brand control

Shape the launcher, icon, logo, colours, typography, panel, messages, product cards, composer, motion and mobile experience.

Complete product cards

Show full images, descriptions, fit reasons, current pricing, availability, product links, quantity and cart controls.

Persistent conversations

Anonymous buying journeys restore after refreshes and return visits, while merchants get a searchable conversation workspace and CSV export.

Decision intelligence

See shopper questions, objections, recommendation behaviour, cart actions and journey performance instead of vanity chat counts.

Verified answers first

Uses transparent store sources, avoids invented facts and falls back safely when a reliable answer is not available.

Merchant-owned controls

Read-only store access, configurable retention, immediate interaction-data deletion and Shopify privacy webhook support.

Enterprise control plane

Secure API credentials, advanced operational controls and a direct development-team line for Enterprise merchants.

Why Always Awake

Built to close the gap between browsing and buying.

Generic bots wait for questions. Always Awake is designed around the decisions, objections and product comparisons that happen before a sale.

A generic AI chatbot
  • Answers in isolation

    Responds without knowing the exact product, page or live stock context.

  • Looks bolted on

    A small set of colour controls leaves the widget feeling third-party.

  • Measures messages

    Success is reported as chat volume, regardless of whether it helped a purchase.

  • Interrupts everyone

    The same pop-up appears without regard for page context or repetition.

  • Stops at support

    Answers a question, then leaves the shopper to continue alone.

Always Awake
  • Understands the decision

    Uses the shopper's page, needs and verified store data to move the decision forward.

  • Feels native to the brand

    A page-builder level Design Studio controls the complete storefront experience.

  • Measures buying progress

    Tracks recommendations, product interest, cart actions, journeys and unresolved objections.

  • Intervenes with control

    Page-aware prompts, offers, eligibility rules and frequency caps keep outreach relevant.

  • Creates the next step

    Recommends a product, explains the fit, opens it or adds the selected variant to cart.

The sales loop

Helpful by design. Commercial by purpose.

Always Awake asks useful questions, checks the facts, recommends fewer and better products, and gives the shopper a clear route to cart or human help.

01

Understand

Clarify the shopper's needs, budget, intended use and objections one useful question at a time.

02

Verify

Check the answer against live Shopify data and private merchant-approved knowledge.

03

Recommend

Present a small, explainable set of suitable products rather than an overwhelming catalogue dump.

04

Convert

Move the shopper to product view, cart or human help with the full conversation context intact.

Products Variants Inventory Collections Pages Articles Policies Navigation Markets Locales Shipping configuration Metaobjects

Plans for every stage

Start focused. Scale into a complete AI sales operation.

From a focused store guide to an Enterprise control plane, every plan keeps the same brand-native storefront experience and grounded Shopify knowledge.

For focused stores

Launch

$99/month

Grounded guided selling, complete design control and the core conversation workspace.

100 conversations per month
For conversion teams

Growth

$199/month

More conversations plus proactive journeys and deeper conversion controls.

500 conversations per month
For higher volume

Scale

$399/month

Higher usage for stores running Always Awake across more of the buying journey.

1,500 conversations per month
For advanced operations

Enterprise

$999/month

10,000 conversations, the Operations API, expanded analytics and a direct development-team line.

10,000 conversations per month

Coming soon

Be first in line when Always Awake launches.

Join the launch list for approval news, early onboarding availability and the direct Shopify App Store link.

Launch updates only. No spam. You can ask us to remove your details at any time.

Always Awake is currently in Shopify App Store review. Features and launch timing remain subject to Shopify approval.